US SHIPPING POLICY
Most orders will ship out within 1-2 business days of order placement. We do not ship on Saturdays, Sundays, or Holidays. Once your merchandise is shipped, orders are usually received within 7 business days.
ALASKA & HAWAII SHIPPING POLICY
We happily ship orders to all 50 U.S. states. Orders shipped to Alaska and Hawaii will ship via USPS Priority Mail and cannot be expedited. Free shipping on orders of $75 or more does not apply to our fellow American customers in Alaska and Hawaii, we are sorry.
Your shipping confirmation e-mail will verify which carrier is mailing your package and how you can track your package.
Let us say a big "so sorry" to our international friends, we are not currently shipping international.
HOW WILL I KNOW IF MY ORDER SHIPPED?
You will receive a confirmation e-mail once your order has shipped. Any information regarding any back ordered or cancelled items will be included in a separate e-mail. You may also view your order status and any updates online by logging into your account and selecting "view my previous orders."
If you purchased an item online and would like to make an exchange, please call our main office 662 323 1427 before you place the item to be returned in the mail.
Due to the fast turnover of our items, exchanges can not be held for our online customers. We will, however, make every effort within reason to make sure you are happy.
Libby Story works hard to provide quality, unique apparel at affordable prices. Please follow care instructions. Many of our garments are light weaves and knits and are labeled "hand wash."
In-store Purchases: Items purchased in-store may be returned for a refund within 7 days of purchase or Store Credit within 30 days given the item has not been worn, original tags are attached, and original receipt is present.
Web Purchases: We are certain that you will love your purchase(s), but in the event an item doesn’t work out, Libby Story will be glad to accept your unworn and unwashed or defective merchandise for a full refund or exchange within 15 days of the shipping date. From 16 to 30 days after the shipping date, customers will be granted an exchange or store credit. Shoes must be returned in their box, tape free, in exact condition as received.
Returns are generally processed within ten (10) days of receipt, and a confirmation e-mail will be sent to notify you that your return/exchange is in process. If you choose to be refunded, your original method of payment will be credited. Therefore if you pay with a gift card, a new gift card will be issued and sent to you.
Returning web orders to a Libby Story location: Website merchandise can be returned or exchanged at any Libby Story location within 15 days from the shipment date. Returned merchandise must be unworn, unwashed with tags attached. All returns must be accompanied by the original packing slip.
Returning in-store purchases to web: Exchange or Store Credit only on in-store purchases. In-store purchases can be returned or exchanged to any Libby Story location or to our distribution center. Returned merchandise must be unworn, unwashed with tags attached. All returns must be accompanied by the original receipt.
RETURNING A GIFT
Exchange or Store Credit only on gifts. If you receive a gift from a Libby Story store or website, you may return it to any Libby Story location or to our distribution center. A gift card will be issued for the amount of purchase and mailed to you (or given to you if you come to a store location). However, the original receipt or original gift receipt must be included in order to receive credit, as this is the only way to verify the purchase. Additionally, as stated above, the merchandise must be returned or shipped within 15 days of purchase or 30 days of shipment (if purchased online), depending on the method used originally.
When you place an order with us, we request your name, billing address, shipping address, credit card number and expiration date, and email address. We consider this information to be private, and we keep this information on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, administering our site, notifying you of products or special offers that may be of interest to you (only if you select to be included on out mailing list). We do not share your private information with anyone.
WHERE DO I RETURN MY MERCHANDISE?
You can return merchandise purchased at Libby Story stores or libbystory.com to any store location or by mail.
If mailing, please send all returns to:
1000 Highland Colony Parkway, Suite #5003
Ridgeland, MS 39157
662 323 1427